Refund policy
REFUND AND RETURN POLICY
Last updated: 12 October 2026
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Scope
This Refund and Return Policy applies to consumer purchases made through our online store and delivered to European countries that we serve.
Mandatory consumer rights are not limited by this policy.
Where applicable local law provides stronger protection, the mandatory local law will prevail.
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Right of Withdrawal
Customers who are legally entitled to withdraw from an eligible distance contract may do so without giving a reason during the applicable statutory withdrawal period.
For consumers protected by European Union consumer law, the withdrawal period for eligible goods is normally 14 calendar days from the day the goods are received.
To exercise the right of withdrawal, the customer must communicate a clear decision to withdraw before the applicable deadline.
The notice may be sent to:
Customers may also use any online withdrawal function provided on our website where available.
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Online Withdrawal Function
Where required by applicable European Union or national law, customers who concluded a distance contract through our online interface may exercise their withdrawal right through an online withdrawal function.
The function will remain accessible during the applicable withdrawal period.
After the customer submits an online withdrawal statement, an acknowledgement will be provided electronically without undue delay where required by law.
The online function is an additional method of withdrawal and does not remove the right to use another legally permitted method.
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Return Period
Goods subject to a statutory withdrawal right should be returned within the period required by applicable law after the customer communicates the withdrawal.
You may request a return of an eligible product within 30 calendar days after receiving it by contacting CamposMichel176@gmail.com with your order number and the product details. The return procedure, condition requirements and applicable return shipping costs set out in this policy apply. This voluntary 30-day return policy does not limit statutory withdrawal rights or rights for defective goods.
A voluntary return benefit does not replace or reduce statutory rights.
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Condition of Returned Goods
Customers may handle and inspect goods to the extent reasonably necessary to determine their nature, characteristics and functioning.
Opening original packaging does not automatically remove a statutory right of withdrawal.
Where permitted by law, the customer may be responsible for a reduction in value caused by handling beyond what is reasonably necessary to inspect the goods.
Any stricter unused, packaging or tag requirements apply only to voluntary commercial return benefits and do not restrict statutory withdrawal rights.
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Return Procedure
Customers are encouraged to contact customer service before returning goods so that we can provide practical return instructions.
Please provide the order number and details of the product being returned.
For damaged, defective or incorrect goods, we may request reasonable photographs or other evidence.
Prior approval is not required where applicable law allows the customer to exercise a statutory right of withdrawal by sending a clear withdrawal statement.
Return goods to:
CAMARO SS ApS
Rypebakken 20 Snestrup
5210 Odense NV
Denmark
Registration Number: 32937829
Email: CamposMichel176@gmail.com
Phone: +45 52 43 64 95
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Return Shipping Costs
For a change of mind return under a statutory withdrawal right, the customer may be responsible for the direct cost of returning the goods where permitted by law and where the customer was properly informed of that responsibility.
For defective, damaged or incorrectly supplied goods, we will cover return costs where required by law.
No restocking fee is charged for exercising a statutory withdrawal right.
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Refunds
Refunds are normally made using the original payment method unless otherwise agreed or required by law.
For withdrawals subject to European Union consumer rules, reimbursement will be made without undue delay and normally no later than 14 calendar days after we are informed of the decision to withdraw.
Where permitted by law, reimbursement may be withheld until the returned goods are received or the customer provides evidence that the goods have been sent back, whichever occurs first.
Where required by law, the reimbursement includes the original standard delivery charge.
Any additional amount paid because the customer chose a more expensive delivery method than our standard option does not have to be reimbursed where applicable law permits.
Payment providers and banks may require additional processing time after we issue the refund.
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Exchanges
Exchanges are subject to availability.
Where appropriate, customers may be asked to return the original product and place a new order.
If a replacement is unavailable and the customer has a statutory right to another remedy, we will provide the appropriate remedy.
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Defective, Damaged or Incorrect Goods
Customers should contact us as soon as reasonably possible if goods arrive damaged, defective or incorrect.
Depending on applicable law and the circumstances, available remedies may include:
Repair
Replacement
Price reduction
Termination of the contract
Refund
Statutory rights relating to non conforming goods remain unaffected.
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Legal Guarantee
Consumers protected by European Union consumer law generally have a minimum two year legal guarantee for goods that do not conform to the sales contract.
National law may provide additional or longer rights.
A commercial warranty or voluntary return policy does not replace the statutory legal guarantee.
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Exceptions to Withdrawal
The statutory right of withdrawal may not apply to certain products or services where an exception is permitted by law.
Examples may include:
Goods made to the customer's specifications or clearly personalised
Goods liable to deteriorate or expire rapidly
Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been broken
Certain sealed audio, video or software products after opening
Certain digital content after performance has begun where all legal requirements for loss of the withdrawal right have been satisfied
Other products or services expressly excluded by applicable law
A product being discounted or on sale does not by itself remove statutory withdrawal or legal guarantee rights.
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Order Cancellation
Customers may contact us to request cancellation before dispatch.
We will make reasonable efforts to process the request.
Cancellation cannot always be guaranteed once an order has entered processing or has been shipped.
After dispatch, customers may still exercise any applicable withdrawal or return rights.
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Model Withdrawal Form
Customers may use the following form to withdraw from an eligible contract.
Use of this form is optional.
To:
CAMARO SS ApS
Rypebakken 20 Snestrup
5210 Odense NV
Denmark
Email: CamposMichel176@gmail.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods.
Goods ordered:
Order number:
Order date:
Date received:
Customer name:
Customer address:
Date:
Signature if submitted on paper:
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Contact
For questions about withdrawals, returns or refunds, contact:
Email: CamposMichel176@gmail.com
Phone: +45 52 43 64 95